I asked this morning a Division Manager how he set goals and what KPIs he used. He replied: I determine the KPI at nose! The second question I asked the division manager was: what kind of behavior do you think you have in managing your business? He replied : Driver! To his statement I replied: a Driver is QTC oriented!
In terms of QUALITY your nose tells you that the KPIs are for example?
| Identify quality control standards (e.g. ISO 9001). |
| Ensure project complies with quality control standards. |
| Develop a quality management plan. |
| Manage quality assurance. |
| Measure and report quality of project deliverables. |
In terms of TIME your nose tells you that KPIs are for example?
| Prepare a baseline project schedule. |
| Estimate effort and time. |
| Identify dependencies. |
| Identify resource requirements. |
| Schedule project work, gates and milestones. |
| Identify and manage critical paths. |
| Calculate probabilities of meeting project dates. |
| Control project schedule. |
| Report schedule performance. |
| Determine impact of delayed or early tasks. |
| Control scope changes and impact to schedule. |
| Manage change and revise schedule as required. |
| Manage resource utilization. |
In terms of COST your nose tells you that KPIs are for example?
| Prepare project budget. |
| Manage budget approvals. |
| Control project budget. |
| Manage project cash flow. |
| Assess impact of scope changes to budget. |
| Control changes to project budget. |
| Develop cash flow forecasts. |
| Calculate probabilities of cost variances. |
| Account for costs by task, time period and cost account. |
| Report cost performance using methods such as earned value. |
| Communicate costs and manage stakeholder cost expectations. |
Well! If your nose tells you all this you’re a miracle of nature! A driver is projected in his ACTIONS to the present and does not lose his time (because for him the time is value) looking to the future, to dreams and to his intuition! I would say then that you do not know who you are or that you taking a ride with my ass! ….. and I’m not here to play with a sheep !